Delivery Policy
Thank you for choosing Albany Web Solutions for your website development needs. We are committed to delivering high-quality services in a timely manner. This Delivery Policy outlines our guidelines regarding the delivery of our services. Please read this policy carefully to understand our delivery procedures.
Service Delivery
1.1 Project Timeline
Upon agreement and receipt of necessary materials, Albany Web Solutions will provide an estimated project timeline for the completion of your website development project. The timeline will specify key milestones and deliverables.
1.2 Communication and Collaboration
We value open communication and collaboration throughout the development process. We will keep you informed about the progress of your project and seek your feedback and approval at various stages.
Client Responsibilities
2.1 Timely Response
To ensure timely delivery, you are responsible for providing prompt responses to our requests for information, feedback, and approvals. Delays in communication or failure to provide necessary materials may impact the project timeline.
2.2 Content and Materials
You agree to provide all necessary content, materials, and information required for the website development process. This may include text, images, logos, branding guidelines, and any other relevant assets.
2.3 Review and Approval
Upon receiving drafts, designs, or other deliverables from Albany Web Solutions, you are responsible for reviewing them promptly and providing feedback and approvals within the agreed-upon timeframe.
Revisions and Iterations
3.1 Revision Rounds
We understand that revisions may be necessary to meet your expectations. We typically offer a specific number of revision rounds, as agreed upon in the project proposal, to refine the website design and functionality.
3.2 Scope of Revisions
Revisions included in the project scope relate to modifications within the agreed-upon design concept and functionality. Requests for significant changes outside the initial project scope may require additional time and incur extra costs.
Delivery and Launch
4.1 Final Delivery
Upon completion of the website development process, Albany Web Solutions will deliver the final website files and necessary documentation to you.
4.2 Website Launch
Once you have approved the final website, Albany Web Solutions will assist with the launch process, including coordinating the transfer of website files to your hosting environment, if applicable.
Post-Delivery Support
5.1 Support Period
Albany Web Solutions typically provides a support period following the website launch, as specified in the project proposal. During this period, we will address any technical issues or minor adjustments within the agreed-upon scope.
5.2 Additional Support
If you require support or modifications beyond the agreed-upon support period, we may offer ongoing maintenance and support services. These services may be subject to separate terms and fees, as mutually agreed upon.
Amendments
Albany Web Solutions reserves the right to modify or update this Delivery Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about any changes.
Contact Us
If you have any questions, concerns, or inquiries regarding this Delivery Policy or our services, please contact us at:
Albany Web Solutions
Email: admin@albanywebsolutions.com
Phone: +237 680 904 689
By using our services, you acknowledge that you have read, understood, and agreed to this Delivery Policy.